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Coronavirus (COVID-19) Concern and Action Plan

UPDATED 6/22/2021 10:45am

In an effort to do our part to help control the spread of the coronavirus, Prime is looking to trusted sources such as The Centers for Disease Control and Prevention and the Oklahoma State Department of Health for direction and information on how to best protect our customers/members and employees. Unfortunately, situations like this breed opportunity for scammers and the like. We encourage you to only visit sites of trusted sources before clicking links that may appear in your email inbox or text messages. Our customers/members can utilize contactless conveniences such as ATMs, night drop, drive-thru, online account access and the Prime Business Solutions app. Mobile check deposit is also available to our customers/members by calling an account representative at (405) 340-2775 to enroll in this free service.

News Articles

  • New SMS Text Phishing Campaign: Hackers are sending text messages from local phone numbers regarding "your locked bank account." The link included in the text message is not only an attempt to obtain your online banking credentials, but it is also an attempt to install malware on your device. Prime will never send you hyperlinks to resolve issues on your account. If there are any problems, you will be contacted directly by a Prime representative. If and when you are ever contacted by Prime, before providing any personal information, we encourage you to call us back at the publicly listed number to make sure you aren't sharing information with the wrong people.
    Read More about SMS Text Phishing
  • Coronavirus Phishing Attacks: A recent report stated that phishing emails with coronavirus as the main topic leads victims to what appears to be the World Health Organization (WHO). A popup then appears on the screen, requiring the user's email credentials that are then sent to the hackers. It's becoming more and more difficult to trust emails, so if a topic peaks your curiosity, we recommend searching for the topic through a trusted source. For example, use your web browser to go directly to the World Health Organization's website instead of clicking on the link in the coronavirus email.
    Read more here:
    Learn more about the WHORead more on Coronavirus Phishing

Phishing

Although it is difficult to catch them all, below are a few tips to help determine a legitimate email from a phish.

Protect Yourself against Phishing

TFCU Phishing

Phishing usually comes in the form of fraudulent emails that appear to come from legitimate sources. These ask customers/members to verify personal information or link to counterfeit websites that appear real.

Watch for emails that:

  • Urge you to act quickly because your account may be suspended or closed, or to update your personal information.
  • Don’t address you by name, but use a more generic one like “Dear Valued Customer”.
  • Ask for account numbers, passwords, access ID’s, or other personal information. Prime will NEVER ask for sensitive information, such as account numbers, access ID’s, or passwords, through email.

Tips for safeguarding your information:

  • Do not give your Social Security Number or other personal credit information about yourself to anyone that calls you.
  • Tear up receipts, financial statements, and unused credit card offers before throwing them away.
  • Keep an eye out for any missing mail.
  • Do not mail bills from your own mailbox with the flag up.
  • Review your monthly accounts regularly for any unauthorized charges.
  • Order copies of your credit report once a year to ensure accuracy. You may log onto www.annualcreditreport.com or call 1-877-322-8228 for a free credit report from any or all three credit reporting agencies.
  • Do business with companies you know are reputable, particularly online.
  • Do not open email from unknown sources.
  • Use virus detection software.
  • Protect your PINs (don’t carry them in your wallet!) and passwords; use a combination of letters and numbers for your passwords and change them periodically.
  • Report any suspected fraud to your bank and the fraud units of the three credit reporting agencies immediately.
    • TransUnion: (800) 680-7289
    • Experian: (888) 397-3742
    • Equifax: (800) 525-6285

If you become a victim, contact:

  • The fraud departments of the three major credit reporting agencies.
  • The creditors of any accounts that have been misused.
  • The local police to file a report.
  • Your financial institution to cancel existing accounts held in your name and re-open new accounts with new passwords.

Prime is committed to safeguarding your financial information. Maintaining your trust and confidence is a top priority. To learn more about how we protect your information, please view our Privacy Policy.

ATM Security

Skimming

Skimming is a method thieves use to steal your credit and debit card information using devices and/or cameras affixed to the card reader on ATMs, gas pumps and point of sale (POS) machines. Skimmers are made to look very similar to the real credit card slots, so visual inspection alone might not always detect them. Carefully look over the machine and gently tug on the card reader before inserting your card. If the card reader is loose or breaks off, don't panic...you didn't break the machine. Chances are, you just removed a skimmer! Report this immediately to the financial institution that owns the ATM. If this occurs after hours, please remove the skimming device. If this occurs at Prime, drop the device into the night depository and leave a message for our personnel at 405-340-2775 with your contact information. If you see anything suspicious or out of place, do not use the ATM and contact Prime.

Be Watchful

Your safety and security is very important to us, not only at our ATM, but at any ATM you use. And, we encourage you to observe your surroundings before using an ATM in any location.

  • If you see anyone or anything suspicious, cancel your transaction and leave immediately.
  • If you feel you are being followed after leaving the ATM, call the police and go to a crowded, well-lit area.
  • Keep your car doors locked and passenger windows up while making your transaction and put your cash away immediately. Count your money later, and always keep your receipt.
  • While most ATMs are available 24 hours a day, plan your withdrawals ahead of time if possible to avoid late-night transactions.
  • Always protect your PIN number; do not give it to anyone. And, cover the keypad while entering your PIN to shield it from prying eyes.

Identity Theft

What is Identity Theft?

Identity Theft occurs when someone acquires your personal information and uses it without your knowledge to commit fraud or theft. It is a serious crime and cases are growing. An all-to-common example is when an identity thief uses your personal information to open a credit card account in your name.

No matter how cautious you are, there is no way to completely prevent identity theft from occurring, but there are ways you can help minimize your risk. This page contains valuable information on how you can protect yourself by managing your personal information wisely, the warning signs of identity theft and what to do if you become a victim.

Helpful Tips

  • Don’t give out personal information over the phone, though the mail, or over the internet unless you’ve initiated the contact or are sure you know whom you’re dealing with.
  • Don’t carry your Social Security Card with you; leave it in a secure place. Carry only the identification and credit and/or debit cards that you need.
  • Don’t put your address, phone number, or driver’s license number on credit card sales receipts.
  • Social Security numbers or phone numbers should not be put on your checks.
  • Shred your charge receipts, copies of credit applications, insurance forms, physician statements, checks and statements, expired charge cards you’re discarding, and credit offers you get in the mail.
  • Secure your credit card, financial accounts, and phone with unique passwords. Avoid using easily available information like birth date, the last four digits of your SSL, or your phone number.
  • Secure personal information in your home, particularly if you have roommates or hire outside help.
  • Promptly remove mail from your mailbox. If you’re planning to be away from home and can’t pick up your mail, call the U.S. Postal Service at 1-800-275-8777 to request a vacation hold.
  • Ask about information security procedures in your workplace. Find out who has access to your personal information and verify that records are kept in a secure location. Ask about the disposal procedures for those records as well.
  • Before revealing any personally identifying information (for example, on an application), find out how it will be used and secured, and whether it will be shared with others. Ask if you have a choice about the use of your information. Can you chose to have it kept confidential?

Check your Credit Report

Order copies of your credit report once a year to ensure accuracy. You may log on to www.annualcreditreport.com or call 1-877-322-8228 for a FREE credit report from any or all three credit reporting agencies. (The law allows credit bureaus to charge you up to $9.00 for an additional copy of your credit report.)

Make sure your information is accurate and includes only those activities you have authorized.

By checking your report on a regular basis, you can catch mistakes and fraud before they wreak havoc on your personal finances. Don’t underestimate the importance of this step.

Credit Bureaus

Equifax – www.equifax.com
To order your report, call: 1-800-685-1111
To report fraud, call: 1-800-525-6285

Experian – www.experian.com
To order your credit report, or to report fraud, call: 1-866-200-6020

TransUnion – www.transunion.com
To order your report, or to report fraud, call: 1-800-888-4213

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